Política de envío

Last updated: November 4, 2026

Thank you for shopping with Stowe Home UK. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Where we ship from
Our products are shipped from our international warehouses. This allows us to keep our prices low, and it means delivery takes a little longer than a local next-day service. The estimated timeframes below already take this into account.

Order processing
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 12:00 noon, or on weekends and holidays, begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, where the shipping method supports it.

Delivery times
Estimated delivery time to the United Kingdom is 7–15 business days after your order has been dispatched. Allowing for processing, most orders arrive within approximately 2–3 weeks of being placed.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs processing, weather, or other events outside our control. The exact available shipping methods and estimated delivery times are also shown at checkout.

Shipping costs
Shipping charges are calculated at checkout based on your destination and the shipping method you select. Free standard shipping may be available on selected orders, as displayed at checkout.

United Kingdom customs, taxes and other applicable fees
Where applicable, taxes and duties are calculated and collected at checkout and will be shown before you place your order. If these charges are collected at checkout, nothing further is due at delivery.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility, unless we expressly state at checkout that duties and taxes are prepaid. Customs processing may also affect delivery times.

Order tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, where applicable. Please note that tracking information can take a few days to start updating after you receive it, and may show limited scans while the parcel is in international transit — this is normal and does not mean your order is lost.

Shipping destinations
We currently ship to the United Kingdom.

Address accuracy
Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We cannot be responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout.

Lost, damaged, or delayed packages
If your order is lost, damaged, or significantly delayed, contact us at stowehomeuk@outlook.com and we'll help resolve it, including working with the carrier or arranging a replacement or refund where appropriate.

Order changes & cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Any refunds for cancelled or eligible orders will be processed promptly to the original payment method where possible. Please also see our Returns & Refunds Policy.

Questions?
Contact our team at stowehomeuk@outlook.com or use the contact details in our contact information policy.