Política de reembolso

Last updated: November 4, 2026

RETURNS & REFUNDS

At Stowe Home UK we want you to be completely happy with your order. If something isn't right, we're here to help.

Our return window
You have 30 days from the day your order is delivered to request a return for change of mind. This is in addition to any statutory cancellation rights set out below.

Return conditions
Items must be returned in the same condition you received them: unused, with any tags attached, and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than necessary to check it.

How to start a return
Because our items are dispatched from international warehouses, please DO NOT send anything back before contacting us. Start your request by logging into your account or by emailing us at stowehomeuk@outlook.com with your order number. We'll confirm whether your item is eligible and send you the correct return address and instructions.

Return shipping costs
For change-of-mind returns you are responsible for the return shipping cost, unless we tell you otherwise. For faulty, damaged or incorrect items, we cover it (see below).

Damaged, defective or wrong items
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you received the wrong product, contact us within 48 hours of delivery at stowehomeuk@outlook.com and include a short description and a photo or video of the issue.

In these cases we'll make it right quickly — in most situations we'll send a free replacement or issue a full refund, and you usually won't need to ship the item back to us.

Non-returnable items
Certain items can't be returned, including items marked as final sale or clearance, gift cards, and any item specified as non-returnable on the product page at the time of purchase. Contact us if you're unsure whether a specific item qualifies.

Exchanges
Want a different size or colour? Contact us before returning your item and we'll let you know the fastest way to get the right product to you.

A note on delivery times
Our products are shipped from international warehouses. Orders are usually processed within 1–3 business days and delivered within 7–15 business days, though some items or destinations may take a little longer. Full details are in our Shipping Policy.

United Kingdom cancellation rights
If you are a consumer in the United Kingdom buying online, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days of receiving the goods back, or of receiving proof that you have sent them back, whichever is sooner. For eligible cancellations we'll refund the product price plus standard delivery (if you paid for it). We are not required to refund any extra you paid for express or premium delivery above the standard rate.

European Union cancellation rights
If you are a consumer in the European Union buying online, you may have the right to cancel your order within 14 days of the day you receive your goods, for any reason, unless an exemption applies.

After you notify us, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but may withhold the refund until we receive the goods back or receive evidence that you have sent them. For eligible cancellations we'll refund the product price plus standard delivery (if you paid for it); we are not required to refund any extra paid for express or premium delivery.

To request a return, follow the "How to start a return" steps above. To request a cancellation, contact us at stowehomeuk@outlook.com.

Refunds
Once we receive and inspect your return (or the required photo evidence), we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow extra time for international returns to reach us, and remember your bank or payment provider may take additional days to post the refund.

If you haven't received an approved refund within a reasonable time, contact us at stowehomeuk@outlook.com.

This policy does not limit any rights you have under applicable consumer protection law, including your rights if goods are faulty, not as described, not delivered within the required or agreed timeframe, or otherwise don't comply with the law.

Contact
To start a return, request a cancellation, ask about an exchange, or report a damaged item, contact us at stowehomeuk@outlook.com.